Job: Bilingual Customer Solutions Associate

Jobing Description

Job Description:

Position Schedule:
9:30am-6:00pm weekdays and Sunday 8:00-4:30pm. Position has Saturday and one weekday off.

6% Language Differential will apply to all hours and 12% Shift Differential will apply to all weekend hours!

Bilingual (Spanish/English) Inbound Customer Solutions Associate

Class starting on Tuesday January 3, 2012.

Under direct supervision, resolve customer inquiries received via phone, email, or claim. Diagnose, resolve, and communicate resolution.

Job Responsibilities

Deliver consistently excellent customer service over the phone and in writing.

Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.

Research and diagnose customer disputes, and identify the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.

Provide flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals.

Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.

Document problem resolution and customer contact.

Job Requirements

Education Required

High School Diploma

Experience Required

One year customer service experience and/or one year call center experience required.

Skills and Knowledge Required

Basic knowledge of Windows, MS Office Suite, and Internet Explorer required

Demonstrated ability to multi-task with keyboarding and phone required

Good verbal and written communication skills required

Must be able to work in a team environment

Working Conditions

Must be able to sit, answer phone calls and use a computer for long periods of time.

Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.