Job: General Manager / IRC44647

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Jobing Description

DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we?ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn?t enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!

Our 11 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week. Our Customer Service Representatives strive to consistently delight our customers by providing them with quality experiences.

The Call Center General Manager is responsible for all dispatch, administration, invoicing, warehouse and installation activities of assigned office(s). Ensures a high level of profitability, overall customer service/satisfaction, adequate staffing levels, training, internal and external growth, and maximization of asset utilization, in order to achieve company goals.

Skills / Requirements

• Directs P&L responsibilities for the office.
• Responsible for achieving regional installation goals.
• Participates in development of fiscal budgets.
• Manages and develops new business opportunities and strategies.
• Oversees hiring, training and recruiting needs.
• Provides daily leadership to employees within the department.
• Responsible for promoting installation services directly to retailers and consumers.
• Complies with management reporting and communications as requested.
• Travels to meet with prospective clients, customers, and local service centers and attend company meetings, as required.
• Manages subordinate professionals.
• Responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

Education & Experience
Bachelor's degree from four-year college or university, or 2 years of related experience; and 4 years related experience, including 2 years supervisory/management experience and/or training; or equivalent combination of education and experience.