Job: Pharmacy Technician Pharmacy Call Center

Jobing Description

Pharmacy Technician Pharmacy Call Center
JOB SUMMARY:

Vacancy Identification Number (VIN): 608747

To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans?

The Pharmacy Call Center Pharmacy Technician provides direct and comprehensive telephone support for Veteran patients with regard to prescription related logistical and availability issues and concerns in support of multiple medical facilities.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

Special Employment Consideration: VA encourages persons with disabilities to apply.

CURRENT VA EMPLOYEES PLEASE NOTE: Please submit a complete application package prior to the closing date, including latest SF-50 . Include all of your relevant work information (ie starting and ending dates of employment, hours worked, duties, etc). The information you provide through this application process is forwarded to the selecting official. It is highly recommended that you use the resume builder in USA JOBS as it contains all of the information we need to determine whether or not you are qualified for this position. Failure to provide a complete application and all the documents requested in the announcement may render you not qualified or ineligible for the position for which you applied.

KEY REQUIREMENTS
* U. S. Citizenship
* Must pass pre-employment examination
* English Language Proficiency required
* Designated and-or Random Drug Testing required
* Background and-or Security Investigation required

DUTIES:

Duties: The incumbent duties consists of all telephone inquiries from patients/family members regarding any issue related to prescription availability, including but not, limited to refills and mailed prescription status. Communication and clarification regarding prescription window and mail processing, patient co-payment responsibilities, and patient co-management procedures. Participate in performance improvement activities and monitoring documentation as assigned, readily identify potential opportunities to enhance patient care and/or operational functionality, and share recommendations with assigned supervisor. The incumbent participate in pharmacy-based lectures and educational programs as assigned, follows applicable regulations and instructions regarding access to computerized files. Advise the patient on problem resolution and screen/triage calls for problems, administratively evaluates patient for appointments and provides information as appropriate.

PTCB Certification preferred.

Tour of Duty: 8:00 a.m. - 12:00 p.m., Monday - Friday Weekends optional

12:00 p.m. - 4:00 p.m., Monday - Friday Weekends optional

QUALIFICATIONS REQUIRED:

BASIC REQUIREMENTS:

a. U.S. citizenship.

b. Education or Experience: Successful completion of 2 years above high school with courses related to pharmacy or pharmacy technology, or 1 year of general experience that may have included experience in another medical field (licensed practical nurse, laboratory technology, etc.) Successful completion of a course for medical technicians, hospital corpsmen, medical service specialists, or hospital training obtained in a training program conducted by the Armed Forces or the U.S. Maritime Service under close medical and professional supervision is creditable on a month-for-month basis for general experience. In addition, the candidate must demonstrate the following KSAs:

c. Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above.

d. Physical Requirement

e. English language proficiency.

GRADE DETERMINATIONS:

GS-5

a) Education or Experience. Successful completion of a 4-year course of study above high school leading to a bachelor's degree that included at least 24 semester hours of courses related to pharmacy or pharmacy technology; successful completion of pertinent specialized training courses in pharmaceutical and pharmacy services while serving in the Armed Forces is creditable on a month-for-month basis up to the 1 year of experience required for the GS-5 level; or at least 1 year of experience at the next lower level that demonstrates the core competencies (KSAs) described at the GS-4 level. In addition, the candidate must demonstrate the following KSAs:

1. Ability to operate and care for automated dispensing devices and equipment.

2. Knowledge of, and ability to perform, aseptic technique.

3. Knowledge of basic inventory procedures.

4. Knowledge of pharmacy information systems.

Salary will be determined by the Pharmacy Technician Professional Standard Board.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

References : Input applicable reference and links. For example: VA Handbook 5005, Part II, Appendix G28, PHARMACY TECHNICIAN QUALIFICATION STANDARD , at http://vaww1.va.gov/ohrm/T38Hybrid/QualStandards.htm

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or r sum . Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

HOW YOU WILL BE EVALUATED:

Your application, r sum and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

BENEFITS:

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp .

OTHER INFORMATION:

This position is in the Excepted Service and does not confer competitive status.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.