Englefield Oil Company

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Store Manager

at Englefield Oil Company

Posted: 9/29/2019
Job Reference #: 5000331029406

Job Description

Published Job Title

Store Manager

Job Description

SUMMARY: The Store Manager is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, training, and development of all staff modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.
ESSENTIAL FUNCTIONS * Monitor financials -- sales volume, P&L, controllable expenses, cash controls, inventory. * Ensure positive customer experience. * Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints. * Conduct overall site evaluation. * Inspect facility and equipment routinely to determine necessity of repairs or maintenance. * Manage HR Functions for the store - recruiting, hiring, training, performance development, and modeling. * Supervise store staff to maintain labor model standards. * Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service. * Plan and prepare work schedules and maintain records of employees' schedules.
COMPETENCIES * Entrepreneurial Orientation -- Ability to take initiative, to recognize and create opportunities. * Leadership & Development -- Ability to delegate responsibility and to work with others and coach them to develop their capabilities. * Customer Focus -- Ability to quickly and effectively solve customer problems. * Financial Knowledge -- Ability to meet or exceed sales and financial goals. * Communication -- Strong written/verbal communication skills; interpret, summarize and articulate complex information for general use among a variety of internal and external stakeholders. * Teamwork -- Ability to demonstrate interest, skill, and success in getting groups to learn to work together. * Loss Prevention -- Ability to administer systems and programs to reduce loss and maintain inventory control.

Job Requirements

* High school diploma required, Bachelor's Degree preferred. * Minimum of two year's leadership experience in a fast-paced retail environment delivering exceptional customer service. * ServeSafe certified. * Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.