Firefighters Community Credit Union
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Call Center Representative
at Firefighters Community Credit Union
- 10-Sep-2019 to 09-Nov-2019 (EST)
- Member Contact Center
- Cleveland, OH, USA
- Full Time
The ideal candidate will be responsible for performing a variety of member services via in- and out-bound telephone calls, email exchanges and online chats. The candidate will provide service and support for members dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills to identify and resolve issues. Responsibilities include, but are not limited to, system account maintenance, establishing and servicing various deposit and loan accounts, answering member questions and providing solutions, cross selling products and services to new and existing members, and assisting members with a variety of miscellaneous issues, This position may require new member follow up for accounts opened online or via the indirect lending channel This position requires previous account cross-sell success, a desire to assist members in expanding their relationship with the credit union, the ability to uncover opportunities using a needs based assessment, the ability to confidently recommend solutions, excellent public relations skills, and a solid understanding of credit union products and services. Efficiency, accuracy, and professionalism are vital for this position. Must have a good credit history.