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Resource Planning & Management Supervisor
at Homesite Insurance
Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.
One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.
Join us on our journey as we continue to grow into a powerful contender in the field of insurance.
As a member of the Resource Planning and Management Group at Homesite, you are part of a team that positively and directly impacts the organization’s bottom line with quantifiable results. The responsibilities for this role include contact center operations as they relate to supervising the group of analysts within Resource Planning and Management who are primarily charged with supporting the workforce management efforts within the center. As the supervisor you would oversee activities supporting contact center performance including statistical modeling, forecasting, scheduling, reporting, data analysis and proactively monitoring and helping to drive improvements in key agent and contact center performance metrics. The collective team is a critical contributor to delivering on strategic enterprise goals supported through the delivery of astute analysis and innovative business recommendations which drive expense reductions and profitable growth. Finally, to be successful, there is an expectation of a strong focus on continuous improvement, driven by leveraging new and existing technologies, strategies and processes to constantly be at the forefront of implementing the latest in contact center resource optimization and performance concepts.
Homesite is an insurance company that's big on technology. Finding faster and smarter methods of improving how people buy insurance is our jam. Our crew is made up of talented and passionate professionals who aren't afraid to push the envelope. When you work at Homesite, you'll have the opportunity to pursue your creative ideas in an environment that welcomes them.
Join our team as we shake up the world of insurance!