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Customer Service Representative
Active Listener. Problem Solver. Caring Nature. It's what connects usand we'd like to connect with you too! We are looking for you to help usdeliver exceptional customer experiences as a Customer Service Representativewith TTEC in Westlake, OH.
We help global brands provide a great experience to their customers,build customer loyalty, and grow their business. We were founded on one guidingprinciple: customer experiences that are simple, inspired, and more humandeliver lasting value for everyone. Your role brings that principle to life.
As a global company, we're always on. When one of us is going to bed, acoworker half-way around the world has already had their coffee (or tea) and isready to grab the baton and run with it. We work at a fast pace around here andwe're not one for keeping the status quo. But just because we're busy, itdoesn't mean we don't know how to have fun. We're passionate about throwingcompany events that bring us together to laugh and celebrate each other'sachievements. We're also big on taking time out for professional developmentand giving back. So, if you're looking for a work-life full of purpose, passionand career potential, keep reading
As a TTEC Customer Experience Champion, You'll Enjoy:
- Fun, talented and witty teammates
- Knowledgeable, encouraging, and present leadership
- Family-friendly environment
- Free-spirited, theme-based employee events
- Diverse and community-minded organization
- Career-growth and lots of learning opportunities for aspiringminds
- And yesall the competitive performance bonus opportunities andbenefits you'd expect
You take a problem and turn it into a solution. Delivering amazingexperiences brings a smile to your face and you find it very rewarding. You'lluse your "get it done", high-energy, professional approach to answer in-boundcalls (and emails) from customers. You'll help people every single day bytaking calls, actively listening to understand customers' needs, and answeringquestions.
On a typical day, you'll:
- Accept calls from customers
- Effectively resolve issues or concerns
- Gather information from the customer to make appropriaterecommendations for new products and services
- Deliver amazing customer service
Why You?What You Bring:
Being bold, passionate and real. It's what connects us here at TTEC.Does the following describe you as well?
- Computer savvy
- High school graduate or equivalent
- Competency using MS Windows
- 6 months of customer service and sales experience
Apply Today: We encourageyou to visit us at 830 Canterbury Rd., Westlake, OH 44145 ,Mondays through Fridays, call 970.347.2959 or apply online today:
You've applied, now what? After successfully completing the onlineapplication, please make your communication lines are open and regularly checkyour email for instructions.
Thank you for applying - it's time to share this opportunity with yournetwork and experience the happiness of working with friends (besides us, ofcourse).
If you're a military veteran, active duty guard or reserves, or a militaryspouse:
We value your experience and believe you're prepared and battlefield-readyin the civilian world to take on TTEC's most innovative and challengingprojects. Your hands-on experience with globalization means you're prepared tointeract with our clients and employees around the world. Overcoming adversityand adapting to change has prepared you to execute in our dynamic environment.We are looking for team members where leadership is baked in from Day One.Where innovation and disruption are part of your DNA. We know that no job is asimportant as serving one's country, but we hope you'll find delivering amazingcustomer experiences to be another purpose worth serving!
Time to change your career? Whether you've spent your career on theadmin side in receptionist, assistant, or support roles or you've been inretail, restaurant or hospitality, we believe you have the skills it takes tojoin our sales and customer service teams.
For more information about TTEC, visit ttecjobs.com or search#ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in theUnited States to successfully pass a background check, and, depending on thelocation and client program, to successfully pass a drug screening. TTECis an Equal Opportunity Employer.