VXI Global Solutions

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Leadership Development Coordinator / Sustainment Officer

at VXI Global Solutions

Posted: 8/20/2019
Job Reference #: 4062

Job Description

Sustainment Officer


The Leadership Sustainment Officer is responsible for the management and sustainment of the Leadership model in collaboration with site leadership. The Leadership Sustainment Officer will ensure that all components are executed according to model standards. Behaviors are being applied to customer interactions and Agent coaching sessions to drive performance at the site, team, and agent level.  The Leadership Sustainment Officer will report to the Sr. Manager of the Organization Effectiveness Team. The Leadership Sustainment Officer will be responsible for assessing and reporting on the site’s execution of each Leadership tactics and working collaboratively with site leadership to develop action plans to drive performance and close performance gaps.


Management and Execution

The Leadership Sustainment Officer will be responsible for:

·         Ongoing sustainment of the Leadership model at the site level

·         Ensuring the site is up to date with current Leadership policies and best practices

·         Regularly assessing the site’s execution of Leadership tactics to model standards

·         Providing feedback and reports on the site’s Leadership performance to Sr. Managers and Directors or larger audience.

·         Executing all Leadership initiatives

Leadership Training and Leadership Development

The Leadership Sustainment Officer will be responsible for:

·         Certifying the site leadership on all Leadership program elements

·         Conducting Leadership Workshops and coaching sessions at any level required to sustain the program 

Cross-Functional Collaboration

The Leadership Sustainment Officer will be responsible for:

·         Working collaboratively with sales operations, Quality Assurance, Training, Human Resources, and other areas to execute and sustain the Leadership model

Core Qualifications

·         Associates degree preferred


·         Strong change management leadership ability

·         Ability to multi task in fast paced changing environment

·         Advanced relationship-building skills

·         An advanced ability to provide developmental feedback and coaching skills

·         Intermediate project management skills including delegating work to others within and outside the department

·         A high level of confidentiality and ability to work with highly sensitive data and information

·         Advanced interpersonal skills and ability to work effectively in a team environment and maintain a professional and positive manner

·         Advanced decision-making skills

·         Advanced training, presentation and group facilitation skills

·         Intermediate data analysis skills with the ability to identify and interpret trends

·         Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

·         Commitment to upholding VXI’s core values

Travel required

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.  Not included are duties and responsibilities common to all supervisory positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule, assign and review work; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!